Benefits of working for BHS

BHS delivers a work experience that rewards your contributions, provides opportunities for advancement and supports your work-life needs. From competitive salaries to comprehensive benefits packages, generous paid time off and vacations, and a variety of health and wellness programs, a career at BHS really is the whole package.

Career Openings

Employee Assistance Program (EAP) Account Manager

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

The EAP Account Manager is responsible for managing a portfolio of BHS customer programs to ensure successful execution of program and EAP service deliverables.

This position reports to the Vice President, Customer Solutions.

Duties and Responsibilities:

  • Overseeing program delivery and all service promises for EAP Customers
  • Serving as subject matter expert and consulting with customers (internal and external) as needed on topics such as: crisis, organizational risk, program strategy, formal referral process, supervisory trainings, workplace policies, organizational development
  • Attend industry conferences, annual meetings and association events (Employee Assistance Professional Association) and train team as needed
  • Oversee implementation process to ensure that it is set up in accordance with contract and program strategy
  • Conduct in-person supervisory training and/or orientations as requested
  • Evaluate program results and deliver reports to customers
  • Manage a book of business of up to 50 accounts
  • Educate customers on scope of service

MINIMUM JOB REQUIREMENTS: Bachelor’s degree and at least five years’ professional experience working in customer service field; EAP industry expert, consultative skills, account management experience.

Job Type: Full-time

Required education: Bachelor’s degree

Required experience: Five years of Account Management

Interested? E-mail your resume to: betteringlives@bhsonline.com

Care Coordinator

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

Description: Full-time call center-based position. Provides telephonic holistic needs assessments, in-the-moment crisis intervention, and problem resolution for participants connecting with BHS services. This position works collaboratively with all departments to ensure customer and participant satisfaction of program services.

This position reports to the Supervisor, Clinical Services

Duties and Responsibilities

  • Accepts calls for all program service requests
  • Conducts client intake and perform holistic needs assessment. This includes assessment for various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence, suicide and homicide
  • Uses various interventions such as: motivational interviewing, solution-focused consultation, behavior modification, intrinsic coaching, etc. to resolve participant issues/concerns
  • Assists callers in crisis situations and identifies immediate solutions for trauma
  • Manages all aspects of client’s case until case closure
  • Maintains accurate and complete client information in our customized computer program
  • Connects clients to appropriate employer and/or community benefits
  • Ensures client satisfaction
  • Participates in on-call rotation
  • Performs miscellaneous job-related duties as assigned

Job type: Full-time

Required education: Master’s degree in related field

Preferred experience:

  • Specializations in Employee Assistance (EAP) and/or well-being programs or related fields

EAP and/or case management experience

Interested? E-mail your resume to: betteringlives@bhsonline.com

Marketing Manager

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

Description:

The Marketing Manager is a self-motivated, creative professional with strong organizational, communication and web analytic skills. In addition to other responsibilities, the Marketing Manager will coordinate both internal and external communications, activities and create original content as required.

The position works closely with the Vice President of Marketing, Leadership Team and outside vendors to implement the marketing plan. The goal of the Marketing Department is to create revenue opportunities for the Business Development Department, and provide support for other customer facing departments.

This position reports to the Vice President, Marketing

Duties and Responsibilities

  • Collaborate with Vice President of Marketing, Marketing Coordinator and Graphic Designer to implement the marketing plan.
  • Plan, promote and implement the annual MD Health & Wellness Symposium. This one-day annual event is for hundreds of HR professionals in MD, DC, DE, NoVA and SoPA.
  • Develop EAP and Wellness competitive research for – products, pricing, Unique Selling Proposition (USP) and geographic markets. Information will be shared with Leadership team.
  • Provide support with Google Analytics, Google Adwords, social media, email communications and develop outcome strategies to establish success.
  • Develop original content as required to support both Business Development and other departments as needed.
  • Ensure a consistent tone and message for internal and external communications.
  • Manage projects, processes and communicate internally or externally as needed.
  • Manage internal communications on the BHS intranet – BHS Galaxy (Home page and Yammer)
  • Contribute to the strategic vision of the Marketing Department and BHS.
  • Create compelling surveys and analyze results for developing outcomes.
  • All other duties as assigned.

Job type: Full-Time

Required education: Bachelor’s Degree

Required experience:

  • Bachelor’s Degree in communications, marketing, journalism or related field
  • Minimum five years’ experience in similar role
  • Excellent communication skills (writing, editing and verbal)
  • Ability to handle multiple projects with attention to deadline, budget and accuracy
  • Budget management skills
  • Organized and detail oriented
  • Office 365 proficient (Word, Excel and Powerpoint)
  • Experience in Employee Assistance or Health and Wellness industry preferred

Interested? E-mail your resume to: betteringlives@bhsonline.com

Senior Customer Solutions Coordinator

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

The Senior Customer Solutions Coordinator is responsible for supporting a portfolio of BHS customer programs, both directly and through a Program Manager, to ensure successful execution of program and service deliverables and outstanding customer service. Working in a fast-paced environment, the Senior Customer Solutions Coordinator is responsible for quickly and efficiently responding to requests from customers and Program Managers as well as managing and facilitating projects, presentations and trainings.

This position reports to the Director, Customer Solutions.

Duties and Responsibilities

  • Ensures complete implementation of new and renewing customers
  • Orients customer to BHS systems (Marketing portal, SharePoint, etc)
  • Oversees day-to-day requests from customers and works with other BHS departments, as needed, to fulfill requests such as promotional items and online customer portal set up
  • Ensures customer satisfaction and develops and maintains customer relationships. Ensures internal customer satisfaction by supporting Business Development Managers and Program Managers
  • Responds to client inquiries, requests and questions via telephone and/or email
  • Serves as back up to the Customer Solutions team. Provides coverage as needed and carries out all necessary duties including monitoring Customer Solutions service number
  • Maintains accurate records in Customer Management Tracking system for services and appointments using quality assurance for accurate reporting.
  • Relationship management and account retention
  • Prepares customer reports
  • Makes recommendations regarding department, database and/or system efficiencies and operational improvements
  • Identifies opportunities to promote new products
  • Performs miscellaneous job-related duties as assigned

Job Type: Full-time

Required education: Bachelor’s degree

Required experience: Four years of Customer Service

Interested? E-mail your resume to: betteringlives@bhsonline.com

Additional Resources