Benefits of working for BHS

BHS delivers a work experience that rewards your contributions, provides opportunities for advancement and supports your work-life needs. From competitive salaries to comprehensive benefits packages, generous paid time off and vacations, and a variety of health and wellness programs, a career at BHS really is the whole package.

Career Openings

Business Development Manager

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

Description:

This position is for a self-motivated and goal-oriented sales professional with demonstrated success to generate annual sales in their assigned market. The role includes a blended responsibility for prospecting and winning organic sales as well as maintaining the contracts and relationships within an existing book of business.

This position reports to the VP, Customer Solutions

Duties and Responsibilities

  • Create enough sales activity each month to hit target sales goal
  • Manage all contract renewals in book of business
  • Provide strategic account management for an assigned book of platinum and gold accounts
  • Attend bi-weekly sales meetings and monthly department meetings
  • Signed confidentiality agreements must be posted 1 full business day prior to meeting with prospective business partner (sales/ policies & guidelines/ business partner confidentiality agreements)
  • Price all proposed business using approved quote sheet template
  • Document all prospect information/activity into company’s CRM
  • Document all customer activity/time spent into Dynamics
  • Negotiate all contractual documents (including Letters of Intent, Addendums, Service Agreements)
  • Rapidly develop strong and personable relationships with economic buyers/senior decision-makers in order to better address customer needs.
  • Responsible for effectively demonstrating BHS program and services to “C” level decision makers
  • Oversee a book of business of existing accounts to ensure customer satisfaction as well as creating and closing new “cross- sell” and “up-sell” opportunities.
  • Utilize consultative sales approach to introduce, establish and sustain growth of BHS services and products
  • Attend industry conferences for networking and relationship building to create new prospects and develop on- going relationships with existing partners.
  • Delegate tasks to Business Development Coordinator as needed (ex. meeting preparation, scheduling meetings, creating proposals, etc.)
  • Performs miscellaneous job-related duties as assigned

Job type: Full-time Exempt

Required education

  • Bachelors degree or equivalent work experience
  • Minimum of 5 years’ experience with proven/documented sales results

Interested? E-mail your resume to: betteringlives@bhsonline.com

Clinical Care Coordinator

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

Description:

Provides telephonic holistic needs assessments, in-the-moment crisis intervention, and problem resolution for participants connecting with BHS services in a call center setting. This position works collaboratively with all departments to ensure customer and participant satisfaction of program services

This position reports to the Supervisor, Clinical Services

Duties and Responsibilities:

  • Accepts calls for all program service requests
  • Conducts client intake and perform holistic needs assessment. This includes assessment for various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence, suicide and homicide
  • Uses various interventions such as: motivational interviewing, solution-focused consultation, behavior modification, intrinsic coaching, etc. to resolve participant issues/concerns
  • Assists callers in crisis situations and identifies immediate solutions for trauma
  • Responsible for the clinical management of the case to include
    • Staffing with select providers and managing emergent situations with law enforcement to ensure participant’s safety
    • Telephonic follow up calls with clients
    • Authorization of sessions with provider
    • Quality assurance issues
  • Ultimately responsible for any task requiring clinical expertise
  • Maintains accurate and complete client information in our customized computer program
    • All activity completed during day must be documented prior to leaving at end of day
  • Connects clients to appropriate employer and/or community benefits
  • Ensures client satisfaction
  • Participates in on-call rotation
  • Performs miscellaneous job-related duties as assigned

Job type: Full-time

Required education: Master’s degree in related field

Preferred experience:

  • Specializations in Employee Assistance (EAP) and/or well-being programs or related fields
  • EAP and/or case management experience
  • Must be licensed or eligible for licensure

Interested? E-mail your resume to: betteringlives@bhsonline.com

Management Consultant

At BHS, we’re in the business of bettering lives so employees can bring their best selves to work. With a range of assistance, wellness and well-being programs, we transform organizations by empowering individuals to reach their fullest potential.

Location: Baltimore, MD

Summary
Provides clinical assessments and case management for supervisory referrals in addition to providing management consultation to workplace management/HR teams. Works collaboratively with all departments to ensure customer and participant satisfaction of EAP services

Reports to Supervisor, Clinical Services

Duties and Responsibilities

  • Provide consultative services for client companies requesting onsite services including trainings, critical incident stress management services and additional onsite services to ensure appropriate coordination and delivery.
  • Provide supervisory consultations with HR/Managers/Occupational Health to assess for workplace issues/trends and provide suggestions and assist with development (aftercare monitoring for up to one year for mandatory, substance abuse and high-risk cases.
  • Accept calls for all EAP self-referrals and supervisory referrals; educate clients on and connect to various services available and applicable through EAP/Wellness services.
  • Conduct client intake and assess for various risk factors including depression, substance abuse, domestic violence, child/elder abuse, threats of violence suicide and homicide. Assist callers in crisis situations and identify immediate solutions for trauma.
  • Maintaining accurate and complete client information in our customized computer program.
  • Collaboration with local EAP counselors and treatment centers to devise and monitor treatment plan for each client.
  • Assist client companies in identifying specific workplace issues and EAP resources available to assist resolving identified issues.
  • Provide individual counseling sessions and additional onsite services, including trainings, CISM, orientations and health fairs.
  • Participation in on-call/pager rotation.
  • Performs miscellaneous job-related duties as assigned.

Job Type: Full-Time

Required Education:
Master’s Degree in Social Work or Counseling.

Required Experience: 

  • Specializations in Employee Assistance (EAP) and/or well-being programs or related fields
  • EAP and/or case management experience
  • Must be licensed or eligible for licensure

Interested? E-mail your resume to:

Additional Resources